Thank you for contacting Symantec Online Technical Support.
In your message you wrote:
I previously had NAV 2000 installed. I had paid for subscription upgrades and my last one expired 6/21/04. I bought NAV 2004. I went to install, it said to uninstall 2000, so I did. I now installed and activated NAV 2004. However, when I start it, it says I get 366 days of subscription but still shows 6/21/04 as the end date! I cannot even run the program.
Aaron, this issue occurs due to traces of the previous version still present on your computer. In order to resolve this issue, I suggest that you uninstall Norton AntiVirus (NAV) 2004, uninstall previous version completely using Rnav2003.exe utility, perform clean boot of Windows and then reinstall NAV 2004.
Please follow the steps in the URL provided below to uninstall NAV 2004:
Title: 'Uninstalling Norton AntiVirus 2004 or Norton AntiVirus 2004 Professional Edition' Document ID: 2003080311011006
Rnav2003.exe is a utility that manually uninstalls the program files and registry entries that are installed by NAV 5.0/2000/2001/2002/2003. Please follow the steps in the URL provided below to uninstall NAV by using Rnav2003.exe:
Title: 'How to uninstall Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility' Document ID: 2001092114452606
A clean boot is a restart of Windows with no applications running and with as few extra drivers loading as possible. Please refer the document provided below for instructions to clean boot your computer:
Title: 'Configuring Windows 98 to clean boot' Document ID: 199869145548
Please click on the URL link mentioned below to read the Knowledge Base Document for the installation procedure, if you have the installation program in the CD:
Title: 'Installing Norton AntiVirus 2004 or Norton AntiVirus 2004 Professional from the CD' Document ID: 2003072912563606
If you have purchased the software from Symantec Store, please be aware that when you purchase a downloadable product from the Symantec Store, you may, for the purpose of reinstalling a replacement copy, download the software any number of times from the Symantec Store within a period of 60 days from the date of purchase at no additional charge.
If it is more than 60 days then this is not possible unless the Extended Download Service (EDS) had been previously purchased.
If you have purchased the EDS, you may download the software any number of times, for a period of one year after the date of purchase.
If you know your order number and your password, or know both the email address and credit card number under which the order was placed, you can download it again from Symantec store. Please note that you may download the software only for a period of one year after the date of purchase.
For re-downloading the software, please refer to the link provided below:
If you do not remember your order details or encounter a difficulty during the download process or have any concerns regarding the download of the software, I recommend that you contact Symantec Store. You may contact Symantec Store directly by calling the following phone numbers:
International: 1-952-646-5623 North America: 866-285-6460
Or by Web at:
Note that Symantec Store is only responsible for software that is downloaded from the Symantec Store Web site. If you purchased the Norton software from another location then please contact the site you purchased from for assistance regarding the re-download of the software.
Please refer to the link provided below for the installation of Norton AntiVirus (NAV) that has been downloaded:
Title: 'Installing Norton AntiVirus 2004 or Norton AntiVirus 2004 Professional Edition that was downloaded from the Symantec Store' Document ID: 2003072611124806
Please let us know if this resolves the issue or if we can be of further assistance.
Yeshaswini Symantec Authorized Technical Support